Travel Consultant & Marketing Executive
RemoteUnited Kingdom, England, Bristol area / Remote£26,000 per yearSales & Marketing
Embark on a career adventure with African Conservation Experience!
Are you searching for a role where every day you make a positive impact on our planet, and directly help endangered species?
Would you enjoy selling a conservation experience that is life-changing to clients?
Can you identify what customers are looking for and connect with them so they truly value a conversation with you?
Would you enjoy engaging with animal lovers, wildlife enthusiasts and people that want to make a genuine difference from all over the world?
Do you take pride in success and always strive to deliver the best outcome possible?
Are you always looking to improve your skills, from feedback to self-evaluation to using your initiative to come up with creative solutions and exciting, new opportunities?
Are you the energetic, people-focused, self-motivated conservation champion that we’re searching for?
We are looking for a Travel Consultant & Marketing Executive who is as passionate about ethical and meaningful travel as we are. If you want to make a positive impact on Africa’s wildlife and people’s lives every working day, then this is your dream job!
African Conservation Experience (ACE) is a growing conservation travel company that offers people the opportunity to support wildlife conservation through inspirational travel. We want to work with those that are as motivated as us to make a difference in everything from the travel industry, to the projects we partner with, to the people who travel with us.
The perfect candidate for this role will be someone who is enthusiastic about wildlife and conservation and wants to encourage travellers to experience our projects. They will also be excited to develop various skills outside of the sales process, such as supporting marketing and operations with a range of tasks. They will have the opportunity to gain hands-on experience in a variety of departments, while always improving their conservation and sales knowledge, becoming an ambassador of ACE. If this is starting to sound like your dream career, then read on…
About the Role
As the interest and need for genuine conservation travel grows, we’re seeing more people than ever reaching out to us from all four corners of the globe. Your main goal will be to grow our international sales by speaking with these people around the world. With life-changing experiences on offer, there’s no cold calling or need to hard sell. Instead, you’ll take a confident and consultative approach, helping each traveller plan, book and realise the ideal trip for their dreams and ambitions.
Working as part of the sales and marketing team, you’ll also provide first-rate after-sales support and assist with a variety of marketing activities, from speaking at live events, engaging on our social media channels, to gathering client testimonials.
Our in-depth training programme will enable you to help travellers plan a trip that perfectly suits their conservation aspirations. It will provide you with our environmental and conservation insights, and give you the confidence to advise and guide prospective clients. Our conservation knowledge is always evolving, and you will liaise with conservation experts to ensure best practice is always being followed, with regular team meetings and briefings.
Whilst you will be the trusted conservation guide for prospective travellers, there will be the opportunity to develop your role. You may become the face of ACE at events and talks to share conservation and company knowledge, or even a social media advisor to inform and educate animal lovers online to the current issues and opportunities out there. We encourage growth and confidence.
Combining your knowledge of our life-changing projects with the environmental and conservation expertise that you’ll develop here, you’ll excite travellers with in-depth insights into what to expect when travelling, and deliver the assurance of the ACE brand.
Flexible hours and hybrid working – we expect to open a new office in the Bristol area in 2023. You’ll work 5-days a week (40 hours). As we are speaking to people from all over the world, our opening hours are 8:30 am to 8:15 pm Monday to Friday. You will work 2 or 3 days a week 8:30 am to 5:30 pm and the other days 11:30 am to 8:30 pm.
What we Offer
Annual salary of £19,000 to £26,000. We have kept the salary range broad because we are equally happy to train the right up-and-coming consultant, as we are to make a more senior hire.
Membership of our profit share scheme in the second full financial year of employment.
25 days of leave per year plus UK public holidays.
A company laptop.
Ongoing personal training and opportunities to progress in the company as we grow.
Flexible hours and hybrid working.
Genuine opportunity to shape the future of the business.
We are a driven team with ambitious and realistic growth plans. You will have the opportunity to work for a company with an outstanding reputation and reach your potential among talented and passionate people in conservation travel who encourage open direct communication and honest feedback. We are committed to employing, training and retaining the very best people in their chosen fields and we provide personal training and opportunities to progress in the company as we grow. We are looking for entrepreneurial team members who can develop and shape this role within the company.
About African Conservation Experience
Founded in 1999, we are southern Africa’s original conservation travel and volunteering company. Headquartered in the UK with full-time teams on the ground in The Netherlands and South Africa, we play an active role in supporting genuine wildlife conservation work through organising conservation travel experiences. We do this by embedding ourselves in the region’s conservation community, providing equipment, money and guidance to projects and even pioneering our own where needed.
Our team are not only experienced in travel management but also carry zoological and conservation-related qualifications, providing outstanding personal consultation to our travellers. This conservation-first approach makes us a very different breed to online booking agents and volunteering platforms. It’s also one of the many reasons why thousands of people around the world have enjoyed an unforgettable experience travelling with us.
We are the only organisation of our kind that has been offered membership of ABTA, one of the world’s most recognised quality standards for travel and we financially protect trips for all of our travellers through ABTA or ATOL.
The ideal candidate is either a motivated self-starter with a few years experience of working in a commercial office environment and is looking to build upon their current skills, or someone with previous sales experience that can hit the ground running and receives great satisfaction from client interaction and is now looking to work for an organisation with a purpose.
The successful candidate will show potential in three key areas:
Thriving in a results-driven environment. You are able to demonstrate that you thrive in a customer-focused environment and can speak confidently to clients, leading them to commit to a trip that is perfect for them.
Self-drive and proactive mentality. As a seasonal business with a relatively small team, it’s important you feel comfortable stepping outside your core role and getting involved with everything from marketing to admin and sharing insights with the wider team.
Passion for conserving the natural world. Whilst you don’t need any specific qualifications in this area, a genuine interest in the natural world is essential to engage in successful conversations with our travellers and community.
Need to have
You have a passion to work for an organisation with a purpose.
You are highly motivated and strive for success; to exceed customer expectations, company targets, and deliver the best possible outcome.
You are commercially-minded with an entrepreneurial spirit and problem-solving attitude.
You are detail-oriented, methodical and meticulous in your approach to ensure that all communication to customers and colleagues is articulate, accurate, and without error.
You have clear, concise and effective communication skills, both over the phone and over email. You are able to deepen relationships with customers and make each conversation valuable.
You take pride in being an integral member of a high-performing and supportive team.
Being a seasonal business, we have fluctuations of busy and quiet periods, so you must manage well under pressure and prioritise your workload accordingly. There is a lot of autonomy in this role, so you should be comfortable in organising and managing your own time efficiently.
You are confident, resilient, reliable and enthusiastic.
You have experience working in an office environment and enjoy contributing ideas to improve processes.
You are proficient in PC and/or Mac.
You have a bachelor's university degree or equivalent.
You have a clean driving licence.
Nice to have
Experience or knowledge of wildlife conservation.
Experience or knowledge of the travel industry or sales is desirable but not essential - full training is given, with a tailored plan for everyone.
Experience with Google Applications.
Experience with a customer relationship management system (CRM).
Experience with a website content management system (CMS).
Experience with social media channels.
We encourage applications from recent graduates who are excited about wildlife conservation and travel and are looking to start their career with a values-led organisation.
How to Apply
Please send us your CV and a cover letter. Successful candidates will be invited to virtual interviews. Final candidates will be invited to face-to-face interviews, which will be taking place in week 46.
Application deadline: Sunday 23rd October 2022
Please note that due to the high volume of applications we receive, we will only be able to contact successful applicants.